Version Date: October 26th, 2021
Cookies and how we use them
What are cookies and how do they work?
Cookies are small files that are sent to and stored on your computer by the Sites you visit. Cookies are stored in your browser’s file directory. Next time you visit the Site, your browser will read the cookie and relay the information back to the Sites or element that originally set the cookie. To learn more about these technologies and how they work, please see e.g. allaboutcookies.org.
Strictly Necessary Cookies
These cookies are essential for running our Sites and are the key to providing you a seamless experience. You can navigate uninterrupted e.g. by remembering choices you’ve made and by preserving authentication to secure parts of the domain. Strictly necessary cookies are exempt from consent requirements. Strictly necessary cookie examples are listed below:
- __cfruid: Cloudflare rate limiting cookie to prevent Distributed Denial of Service (DDoS) Attacks.
- analytics-accepted: Stores if user has accepted analytics cookies
- cookies-accepted: Stores if user has accepted cookies
- exp: stores the version of the page that customer is shown
- locale: stores the selected language
- Hs-messages-is-open: Stores if chat window is open
- Hs-ab-test: cookie is used to consistently serve visitors the same version of the requested page they’ve seen before
- session: Current User session
- session.sig: User Session authentication
- userToken: Generated anonymous ID for video and audio calling
- G_ENABLED_IDPS: Google single sign on
- userData: specifies the user’s preferred language
- newsletterShown: has the User already seen the newsletter offer?
- g_enabled_idps: Used for Google Single Sign On
Performance and Analytics Cookies
These cookies enable us to improve our Sites by looking at how they are used. We do analysis to understand e.g. unique users reading a particular article (to know what is popular) or if a video file was viewed or abandoned halfway through. We also look at where content is accessed so we know how to arrange our Sites for optimal user experience. We count clicks on “Like” and “Tweet” plugins and what content from our Sites was shared or referenced. Performance and analytics cookies require Cookie consent. Performance and Analytics cookie examples are listed below:
- gat_gtag_UA* - Google Analytics Throttling cookie
- _ga - Google Analytics browser and device cookie
- _gid - Google Analytics page view cookie
- mp_*_mixpanel - MixPanel Performance and Analytics cookies
Personalization and Marketing Cookies
These cookies help make the content as personalized as possible, for example by showing you targeted banners and relevant recommendations. We examine what type of reference was used to reach our Sites, e.g. an email campaign or a link from a referral Site, so we can estimate the effectiveness of our promotions and advertising campaigns. Personalized cookies require Cookie consent. Examples of Personalization cookies are listed below.
- hs* - Hubspot cookie
- fbp* - Facebook pixel cookie
How can I manage cookies?
You can review the options available to manage cookies in your browser. The browser can be used to manage Strictly Necessary Cookies, Performance and Analytics Cookies, and Personalization and Marketing cookies. Different browsers use different ways to disable cookies, but they are usually found under a Tools or Options menu. You can also consult the browser’s help menu. In addition to cookie management, browsers usually let you control files similar to cookies, for example, Local Shared Objects, e.g. by enabling the browser’s privacy mode.
NUITEQ Sites may contain third-party Personalization and Marketing cookies to promote its products. Some third-parties allow you to opt-out Personalization and Marketing cookies through their own cookie management platform. Examples include but are not limited to Hubspot, Google Analytics, Google Ads, Google Tag Manager, Adobe Flash, Linkedin Advertising & Facebook Advertising.
Disabling cookies may prevent you from using certain parts of NUITEQ’s Sites. If you delete your cookies from the browser, you may need to remember to re-install opt-out cookies.
Collection of Information from children
When a child accesses and interacts with NUITEQ Sites, we may collect certain information automatically about those visits. This information will be analysed for performance and service improvements. The information we collect includes a session identifier, web browser type, Site settings, the frequency with which the child visits or uses parts of our Sites. We do not collect registration information or Personally Identifiable Information from children on NUITEQ Sites without prior parent or guardian consent.
How long do we keep the information?
It depends on the type of cookies. Session cookies expire when you close the browser. Persistent cookies, including Local Shared Objects (“Flash cookies”), have typical expiration dates ranging from two months up to 2 years.
What else should you know?
NUITEQ may from time to time change this Policy. However, if this Policy is changed in a material, adverse way, NUITEQ will post a notice advising of such change at the beginning of this Policy and on this Site's home page. We recommend that you revisit this Policy from time to time to learn of any such changes to this Policy.
Natural User Interface Technologies AB (NUITEQ®), Laboratorgränd 11, 93177, Skellefteå - Sweden. Swedish Corporate Identity Number: 556731-1344.