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Focus on customer experience - an essential NUITEQ® value

"There is a spiritual aspect to our lives -- when we give, we receive -- when a business does something good for somebody, that somebody feels good about them!" - Ben Cohen, Co-Founder Ben & Jerry's.

Helping hand

One of NUITEQ’s key foundations is offering the best customer experience. We believe that great customer service is something that can’t be bought. When you get on board with us, you get so much more than a premium product; you get in touch with a highly dedicated support team, ready to ensure your experience is smooth and unforgettable.

Here is a small selection of the appreciative messages our support team has received in February:

Fast, simple and complete. Thanks for the best support.” - Andrea Häussler

Thank you for your help. The process was very easy and quick.” - Laura Johnston

Needed help with a licence problem and received a quick reply with an easy solution.” - Craig Wardell

You were quick! Thanks!” - Bernd Fuerbeck

Munir was very helpful in helping me with this issue. Thank you!” - Matthew Montez

Very quick responses, well handled, item resolved successfully! Thank you!” - Malcolm Hales

Besides the positive messages we receive from Snowflake users, our support’s activity is measured by Zendesk. They send us a detailed report each month. This allows us to optimize the way our support works and make sure we are always on top of our game.

In February 2017, our average first response time was 3.7 hours shorter than the industry average and this is better than 58.8% of other Zendesk customers. This even covers weekends and holidays.

Our customer satisfaction rating is 3.4% better than the industry average. This is better than 84.0% of other Zendesk customers.

We think this is great and we’re planning to do even better next month.

Need support right now? No problem! Go ahead and contact the team by clicking the button below, to experience our dedicated support:

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