When you decide to come on board with NUITEQ® and starting using Snowflake, you get more than the value and solid performance of the software. You also get access to our dedicated support team that handles support cases in a timely manner.
We use an external software platform to provide support. This platform sent us the monthly snapshot of June and here are the results:
How does your support performance match up?
Your industry · Software
First Reply Time - The time it takes for our agent to first respond to a ticket.
6.5 hrs first reply time (in May it was 9 hours)
This average includes holidays and weekends.
Our first reply time is 12,6 hours shorter than our industry average. This is better than 82,7% of other companies that use this support platform.
If you are not happy with our support, I as CEO will personally make sure that this gets rectified.
In June, we scored a 92,3% customer satisfaction rate, compared to 100% in May and 92,9% in April.
We think we are pretty awesome in providing support, but don't take our word for it, see what one of our partners from Australia has to say about it:
With the quality of their world class Snowflake software backed by exceptional support, NUITEQ is at the forefront of interactive software development. Our association with them has made for a rewarding partnership and proven to be a great move for our business objectives.
Simon Webber - CFO A Brighter Image (Australia)
If you have any technical questions, just drop us a mail at firstname.lastname@example.org
Harry van der Veen