When you decide to come on board with NUITEQ® and starting using Snowflake, you get more than the value and solid performance of the software. You also get access to our dedicated support team that handles support cases in a timely manner.
We use an external software platform to provide support. This platform sent us the monthly snapshot of May and here are the results:
How does your support performance match up?
Your industry · Software
First Reply Time - The time it takes for your agent to first respond to a ticket.
9.4 hrs first reply time
Our first reply time is 10.1 hours shorter than our industry average. This is better than 75,2% of other companies that use this support platform.
If you are not happy with our support, I as CEO will personally make sure that this gets rectified.
In May, we scored a 100% customer satisfaction rate, compared to 92,9% in April. This is better than 83,6% of other companies that use the same support platform.
You can find our Customer Support Portal here.
You can also find over 30 training videos here.
We think we are pretty awesome in providing support, but don't take our word for it, see what one of our partners from Russia has to say about it:
For years we’ve successfully offered Snowflake with our interactive displays, adding a significant value to our product offerings. Whenever we require any technical support, the NUITEQ team is able to help us out.
Nikolay Yudin - CEO SupremeTouch
If you have any technical questions, just drop us a mail at firstname.lastname@example.org
Harry van der Veen